Wellington, Pat <br/><br/>
Effective Customer Care 
Wellington, Pat 
 - 2010 
 -  Kogan Page Pub.,  2010 
<br/><br/><label>ISBN: </label> INR 100.00 
<br/><br/><label>Standard No.: </label>24976  [Excel file from AVIT] 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Subjects--Index Terms: </label>effective